5 Years of Delighting Our Customers with Outstanding Customer Support

Jan 23, 2020
2 minutes

This image shows the emblems Palo Alto Networks earned from J.D. Power and TSIA for outstanding assisted support for five years in a row.

Palo Alto Networks has achieved certification for Rated Outstanding Assisted Support for a fifth consecutive year from the J.D. Power Certified Assisted Technical Support program. This distinguished certification recognizes Palo Alto Networks for delivering outstanding assisted support for five straight years to customers globally. This means Palo Alto Networks will assist and support your organization throughout your entire lifecycle of Palo Alto Networks solutions to ensure maximum security and protection of your company. 

Jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), this certification evaluates adherence to over 140 best practices for delivering technical support. Seasoned service executives with more than 20 years of experience conducted rigorous on-site audits that confirmed our commitment to excellence in services and support operations.

“When customers see the TSIA Global Rated Outstanding Assisted Support logo, they can be confident that Palo Alto Networks has the people, processes and technology in place necessary to provide quality support,” said TSIA Senior Vice President and General Manager Tom Pridham.

TSIA STAR Award 2019

We also recently won the TSIA 2019 STAR Award for Innovation in Customer Portals. The judges recognized Palo Alto Networks for its use of artificial intelligence and machine learning to deliver an exceptional customer experience. The STAR Awards have become one of the highest honors in the technology services industry, acknowledging exceptional companies for outstanding innovation, leadership and excellence.

We are very proud of these achievements, which show our commitment to our customers. We provide the very best technical support to ensure our customers are safe, and that’s only possible due to the hundreds of dedicated support personnel around the globe who enable this work every day. 

Learn more about our customer support honors and achievements.


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