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Empowering exceptional
user experience with ADEM

Autonomous Digital Experience Management (ADEM)
offers smart discovery and insights, AI-driven remediation and
native integration for both SASE and NGFW deployments
to keep your business going.

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Product Overview

Prisma SASE Autonomous Digital Experience Management

Gain instant visibility into the health and performance of users, branch sites, applications and IT infrastructure to proactively find and remediate performance issues from a single unified dashboard.

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END-TO-END VISIBILITY

See the Whole Picture

Gain complete visibility into every step of your users' application journeys. ADEM's Browser-Based Real User Monitoring (RUM) combined with always-on synthetics monitors every web app transaction and the health of users' devices, WiFi, LAN, Internet, and IT infrastructure. This enables IT teams to swiftly identify and remediate user and application performance issues with real-time insights and precise root-cause analysis, ensuring uninterrupted user productivity.

OPTIMIZE COLLABORATION

Consistent Uninterrupted Teamwork

Ensure exceptional collaboration experiences with ADEM's UCaaS Meeting Quality Analytics. By integrating seamlessly with platforms like Microsoft Teams® and Zoom®, ADEM provides critical insights into meeting performance by correlating UCaaS data with network and endpoint metrics. Quickly identify and resolve call quality issues, reducing support tickets and enhancing user satisfaction.

CONTEXTUAL TROUBLESHOOTING

Put an End to Guesswork

Overcome visibility challenges with ADEM's Multi-Domain Analysis. Using an interactive natural language query interface, your IT teams can swiftly troubleshoot issues across endpoints, networks, applications and security policies. With instant, contextual insights, you can resolve problems faster and reduce the time spent on manual data correlation.

PREVENT DOWNTIME
ALWAYS-ON RELIABILITY

Stop Problems Before They Happen

Automatically detect and receive correlated incidents about critical infrastructure and application issues via email, Servicenow or integration with your preferred ITSM tool. Each incident comes with impact analysis and root cause identification, enabling faster, more informed decision-making. Follow guided remediation steps to resolve problems swiftly, reducing mean time to repair and minimizing costly downtime.

ESG whitepaper
See how ADEM yields benefits across your organization.
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See how ADEM can empower you

Give your users the best experience possible, while simplifying operations for your IT teams.
Smart Discovery & Insights
ADEM delivers comprehensive observability and insights into your IT environment from a single, unified dashboard, enabling you to identify and minimize the impact of service disruptions quickly. By providing real-time visibility into user devices, network connections and security policies, you can quickly isolate issues — whether the issues are from Wi-Fi connectivity, LAN problems or security policy conflicts using tools like synthetics, RUM and the Access Analyzer, reducing median time to detect by 95%.
3 Tips to Optimize Zoom Meeting Quality
3 Tips to Optimize Zoom Meeting Quality
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See what analysts are saying

"Many factors can impact application performance, which degrades user experience. To efficiently address this, IT teams must accurately identify specific issues within the service delivery chain and quickly troubleshoot to mitigate problems and maintain user productivity. Palo Alto Networks delivers this by combining robust browser-based real user monitoring with synthetic tests to deliver precise root cause analysis for application performance issues."

John Grady,

Principal Analyst, Enterprise Strategy Group

See how customers are using ADEM

See all customer stories

A top health service provider uses ADEM to quickly get insights that can help identify the cause of experience issues and resolve them.

A top health service provider uses ADEM to quickly get insights that can help identify the cause of experience issues and resolve them.

  • 60%+

    ADEM has helped reduce Tier 2 and 3 escalation calls by more than 60%

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Global Atlantic Financial group

A consumer services organization securely enables work from anywhere while optimizing user experience with the integrated ADEM capabilities.

A consumer services organization securely enables work from anywhere while optimizing user experience with the integrated ADEM capabilities.

  • 17,000+

    work-from-home employees

Read the full story
Fortune 500

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