TELUS Digital secures customer trust and innovation with Palo Alto Networks

To better support its globally distributed workforce, TELUS Digital deployed Prisma Access to remote workers worldwide. Security Architect Matt Sarich notes, “With Prisma Access, we can add an entire region with a few clicks and have the same security policies as our firewalls configured, rapidly delivering secure access to our users.”

The company also chose Autonomous Digital Experience Management (ADEM) to proactively improve employee experience with applications and Strata Cloud Manager for centralized visibility across its entire network. This comprehensive view showed that the combination of Prisma Access and Next-Generation Firewalls blocked over 38 million threats in just 30 days.

As TELUS Digital expanded its cloud footprint, it wanted more robust security for its cloud infrastructure and applications. Prisma Cloud allows the company to monitor and secure its clouds, providing comprehensive visibility into cloud assets, vulnerabilities and compliance with security policies. Cortex Xpanse provides an additional layer of security with continuous monitoring of the digital attack surface. Julio Vivas, TELUS Digital Director of Cybersecurity, notes, “Prisma Cloud and Cortex Xpanse are instrumental in helping us secure our infrastructure by providing a holistic view of our cloud environment, enabling us to protect against cyberthreats efficiently.”

Another important area of focus for TELUS Digital was modernizing its security operations. The company replaced legacy endpoint security and incident response automation solutions with Cortex XDR and Cortex XSOAR. The built-in analytics of Cortex XDR reduced false positives by 35%, enabling security analysts to focus on the issues that matter most. Automated playbooks from Cortex XSOAR can respond to most threats without the need for human intervention. The combination of automations, analytics and comprehensive visibility has streamlined investigative processes, reducing mean time to respond (MTTR) by 65%.

Scaling a lean team with managed services

To manage the global scale of the organization, TELUS Digital added Managed Detection and Response (MDR) from Unit 42 to improve its cyber defenses with 24/7 monitoring, expertise, proactive threat hunting and remediation. Vivas notes, “Our security posture is strengthened with Unit 42 MDR and its ability to correlate events across our comprehensive suite of Palo Alto Networks products, from firewalls to endpoints and cloud environments, enabling faster and more accurate response to threats.” Unit 42 MDR helps TELUS Digital protect 20% more endpoints with no increase in staff.

The company also added a Unit 42 Retainer to not only have incident response experts on call for deeper investigation of any suspicious activity, but also to enhance preparedness through proactive services like tabletop exercises.

As teams within TELUS Digital rely more on AI tools, namely Fuel iX, the company has begun evaluating Prisma AIRS to provide comprehensive runtime protection against new AI-related risks. “What we’re excited about with Prisma AIRS is the ability to see how API calls are being made. We can look at malicious detections that are being performed by AI tools across the board,” says Jablonski. Want to learn more on TELUS Digital’s stance on securing AI? Watch the video.

Recognizing how the increasing use of SaaS has made the browser the primary location for work, the company is also piloting Prisma Access Browser. Sarich shares, “Prisma Access Browser will give us granular control into the browser-based applications that our employees use and the actions they can perform within them.” The solution allows organizations to onboard and offboard employees in minutes. Its Chromium-based design delivers a familiar browsing experience for users that requires zero learning curve, securing the workspace on any device with no disruption.

By platformizing with Palo Alto Networks, TELUS Digital has gained peace of mind over the security posture of its infrastructure, apps, data, users and devices. Jablonski confirms, “This approach has enabled us to accelerate the overall deployment of security to the organization, giving us significantly more visibility and control across a global landscape.” The security team can now drive the business forward with proper oversight, enabling the company to lead the digital solutions industry in secure innovation.